Frequently asked questions
How can I contact you?
We'd love to hear from you. Drop us an email at info@elstara.co.uk or give us a call on 07366 385922, Monday to Friday, 9am to 5pm.
How long does shipping take?
At Elstara, we process every order within 1 to 2 business days. Delivery typically takes 4 to 7 business days once your parcel is on its way, bringing the total estimated time to 5 to 9 business days from order to doorstep.
Where do orders ship from?
Elstara partners with trusted international fulfilment centres, with orders shipped directly from Asia. To make returns easy, we handle the whole process by email so your item always reaches the right place.
What is your return policy?
Not in love with your purchase? You can return any Elstara item within 30 days of receiving it. Just email us to get started and we'll take it from there — you'll find the full details on our Returns page.
How do I track my order?
Once your order is dispatched, we'll send a tracking link straight to your inbox within 24 hours so you can follow it every step of the way.
What payment methods do you accept?
We've made checkout simple. Elstara accepts American Express (AMEX), Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.
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